At WEB MEDIA EVENT LTD, we strive to provide the highest quality customer service. We understand that exceptional circumstances may require a review of our refund policy. Please note that our services are digital and immediately accessible upon purchase, so our refund conditions differ from those of physical goods.
Exclusion of the Right to Cancellation
In accordance with the Consumer Rights Act 2015 in the United Kingdom, and Article L221-28 of the French Consumer Code, the right to cancel or withdraw does not apply to our services for the following reasons:
-
Digital Content Provided Immediately: Our AI chatbot services constitute digital content not supplied on a tangible medium. Execution begins immediately upon purchase, with the consumer’s prior express consent and explicit agreement to waive their right to cancel.
-
Personalization and Immediate Execution: Our services may include personalized elements or be fully executed before the end of the cancellation period, with the consumer’s express agreement to waive the right to cancel.
Specific Refund Conditions
While the right to cancel is not applicable, we offer specific conditions under which a refund may be considered:
-
Technical Issues: If you experience unresolved technical issues preventing the use of our service, please contact us within 48 hours of purchase. Each case will be individually reviewed to determine the possibility of a partial or full refund.
-
Subscriptions: For monthly subscriptions, you may cancel at any time before the next billing cycle to avoid future charges. No refunds will be issued for the current subscription period once payment is made, except under exceptional circumstances at our discretion.
How to Request a Refund
To request a refund, please contact us at contact@ai-messenger.chat with your name, purchase details, and the reason for the refund request.
We aim to handle all refund requests fairly and as promptly as possible. Your satisfaction is our priority, and we are here to assist you at every step of your experience.